Study Privacy Policy

Last updated: March 22, 2023

Introduction

Your privacy is important to Validcare, and Validcare is committed to carefully managing your individually identifiable information. This Privacy Policy describes how Validcare collects and uses Personal Information and Protected Health Information through the Validcare applications, websites, and services (collectively, the "Service").

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

Definitions

Personal Information

"Personal Information" encompasses any data that can identify an individual, including names, profiles, email addresses, contact information, and other identifying data.

Protected Health Information

"Protected Health Information" includes demographic data relating to past, present, or future physical or mental health conditions, healthcare services, or payment for healthcare services that can be linked to an individual.

This policy applies to services in the United States, Canada, and the European Union.

Information We Collect

Validcare may collect and process certain Personal Information from users such as:

Name, telephone number, email address, and mailing address
Username and password
Health metrics (height, weight, blood pressure, glucose levels)
Demographic information (age, gender, location)
Device identifiers and location data
Information from third-party sources to supplement user records

How We Collect Information

Information is collected through several methods:

Direct submissions: Registration, profile creation, and forms
Usage tracking: Cookies, web beacons, embedded scripts, and ETags
Device data: Device identifiers and location information
Third parties: Partner organizations and service providers

Tracking Technologies

Validcare uses multiple tracking methods categorized as follows:

Strictly Necessary

Required for system administration, security, and fraud prevention. These cannot be disabled as they are essential for the Service to function.

Performance Related

Used for website analytics and improvement. These help us understand how the Service is used and identify areas for enhancement.

Functionality Related

Support user authentication and preference storage. These enable personalized experiences and remember your settings.

Users can disable certain cookies through browser settings, though some Service features may not function properly without them.

How We Use Your Information

Personal Information is used for:

Service fulfillment and providing access to features
Account registration and verification
Communicating service updates and changes
Marketing materials and promotional content (with consent)
Event notifications and study-related communications
Performance measurement and service improvement

You can opt out of marketing communications by contacting us directly using the information provided below.

Information Sharing

Validcare may share information with:

Service providers: Third-party vendors supporting IT operations and service delivery
Business partners: Organizations offering related services in connection with studies
Successor entities: In the event of a merger, acquisition, or business transfer
Legal authorities: When required by law or to protect security and rights

Validcare may share or transfer Personal Information where permitted or required by law, to comply with legal process, or to protect the rights, property, or safety of Validcare, its users, or the public.

User-Generated Content

Content you post publicly, including comments and profile information, may be stored, displayed, and redistributed. Please think carefully before deciding what information you share, including Personal Information, in connection with user content.

Validcare may publish user names, voices, and likenesses for legitimate business purposes unless you provide separate written consent prohibiting such use.

Children's Privacy

Validcare services are not designed for users under 18 years of age. Parents or legal guardians may use proxy access features to participate on behalf of their children when appropriate for specific studies.

Security Measures

Validcare employs generally accepted industry standards, including the use of appropriate administrative, physical, and technical safeguards to protect your information. These measures include:

Encryption of sensitive information during transmission
Secure server infrastructure with access controls
Regular security assessments and monitoring
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.

California Privacy Rights

Under California law, Validcare discloses that it:

Does not track users across third-party websites for advertising purposes
Does not authorize collection of personal data through advertising technologies without separate consent
Provides California residents with additional rights regarding their personal information

European Economic Area Rights

If you are located in the European Economic Area (EEA), you have additional rights under applicable data protection laws:

Request access to your personal information
Correct or delete inaccurate data
Object to or restrict certain processing activities
Request data portability
Lodge complaints with data protection authorities

Validcare processes information as the data controller and will respond to requests within legally prescribed timeframes. To exercise these rights, contact our Data Protection Officer using the information below.

International Data Transfers

Information collected through the Service is transferred to, processed, and stored in the United States. By using the Service or providing Validcare with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information, including Personal Information, in the United States.

Policy Updates

Validcare may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acknowledgment and agreement to the updated policy.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Validcare, LLC
Attention: Privacy Officer
558 Castle Pines Pkwy, B4-345
Castle Pines, CO 80108

Phone: 844-825-4322
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