Study Privacy Policy
How we protect the privacy of clinical study participants
Last updated: March 22, 2023
Introduction
Your privacy is important to Validcare, and Validcare is committed to carefully managing your individually identifiable information. This Privacy Policy describes how Validcare collects and uses Personal Information and Protected Health Information through the Validcare applications, websites, and services (collectively, the "Service").
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
Definitions
Personal Information
"Personal Information" encompasses any data that can identify an individual, including names, profiles, email addresses, contact information, and other identifying data.
Protected Health Information
"Protected Health Information" includes demographic data relating to past, present, or future physical or mental health conditions, healthcare services, or payment for healthcare services that can be linked to an individual.
This policy applies to services in the United States, Canada, and the European Union.
Information We Collect
Validcare may collect and process certain Personal Information from users such as:
- Name, telephone number, email address, and mailing address
- Username and password
- Health metrics (height, weight, blood pressure, glucose levels)
- Demographic information (age, gender, location)
- Device identifiers and location data
- Information from third-party sources to supplement user records
How We Collect Information
Information is collected through several methods:
- Direct submissions: Registration, profile creation, and forms
- Usage tracking: Cookies, web beacons, embedded scripts, and ETags
- Device data: Device identifiers and location information
- Third parties: Partner organizations and service providers
Tracking Technologies
Validcare uses multiple tracking methods categorized as follows:
Strictly Necessary
Required for system administration, security, and fraud prevention. These cannot be disabled as they are essential for the Service to function.
Performance Related
Used for website analytics and improvement. These help us understand how the Service is used and identify areas for enhancement.
Functionality Related
Support user authentication and preference storage. These enable personalized experiences and remember your settings.
Users can disable certain cookies through browser settings, though some Service features may not function properly without them.
How We Use Your Information
Personal Information is used for:
- Service fulfillment and providing access to features
- Account registration and verification
- Communicating service updates and changes
- Marketing materials and promotional content (with consent)
- Event notifications and study-related communications
- Performance measurement and service improvement
You can opt out of marketing communications by contacting us directly using the information provided below.
Information Sharing
Validcare may share information with:
- Service providers: Third-party vendors supporting IT operations and service delivery
- Business partners: Organizations offering related services in connection with studies
- Successor entities: In the event of a merger, acquisition, or business transfer
- Legal authorities: When required by law or to protect security and rights
Validcare may share or transfer Personal Information where permitted or required by law, to comply with legal process, or to protect the rights, property, or safety of Validcare, its users, or the public.
User-Generated Content
Content you post publicly, including comments and profile information, may be stored, displayed, and redistributed. Please think carefully before deciding what information you share, including Personal Information, in connection with user content.
Validcare may publish user names, voices, and likenesses for legitimate business purposes unless you provide separate written consent prohibiting such use.
Children's Privacy
Validcare services are not designed for users under 18 years of age. Parents or legal guardians may use proxy access features to participate on behalf of their children when appropriate for specific studies.
Security Measures
Validcare employs generally accepted industry standards, including the use of appropriate administrative, physical, and technical safeguards to protect your information. These measures include:
- Encryption of sensitive information during transmission
- Secure server infrastructure with access controls
- Regular security assessments and monitoring
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.
California Privacy Rights
Under California law, Validcare discloses that it:
- Does not track users across third-party websites for advertising purposes
- Does not authorize collection of personal data through advertising technologies without separate consent
- Provides California residents with additional rights regarding their personal information
European Economic Area Rights
If you are located in the European Economic Area (EEA), you have additional rights under applicable data protection laws:
- Request access to your personal information
- Correct or delete inaccurate data
- Object to or restrict certain processing activities
- Request data portability
- Lodge complaints with data protection authorities
Validcare processes information as the data controller and will respond to requests within legally prescribed timeframes. To exercise these rights, contact our Data Protection Officer using the information below.
International Data Transfers
Information collected through the Service is transferred to, processed, and stored in the United States. By using the Service or providing Validcare with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information, including Personal Information, in the United States.
Policy Updates
Validcare may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acknowledgment and agreement to the updated policy.
Contact Information
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Validcare, LLCAttention: Privacy Officer
558 Castle Pines Pkwy, B4-345
Castle Pines, CO 80108
- Phone: 844-825-4322
- Email: Loading email...