Patient Engagement: Addressing Revenue Leaks Before They Flood

Advancements in Patient Engagement technologies are emerging to drive focused improvement within the surgical episode of care. Coordination of Care is driving improved profitability through reduced readmissions and better outcomes. As government mandates on Quality emerge for Provider consideration and reaction, improving Patient Experience and Reported Outcomes will become a primary concern for many Healthcare Executives.

Telehealth and digital engagement technologies promise to help align Patients, Providers, and Payers in driving improved outcomes. Further, Provider organizations saavy enough to engage early will likely realize a competitive advantage in monetizing the information gleaned from Implants, Patient Retention, and improved Engagement.

“…voluntary reporting on patient-reported outcome measures is integral to implementation of (government mandates), as it will allow us to further develop and evaluate the measure for potential use in this model in the future as a measure of quality that is important and not captured in any other available measures.1 ”

Benefits exist for broadening the reach of Patient Engagement. A 2013 study on organizations focused on Patient Engagement from pre- to 90 days post-acute care reported the following benefits.

  • Hospitals with patient satisfaction in the 90th percentile experienced a 33% increase in patient volume.
  • Patients engaged post-discharge rank their care in the 90th percentile.
  • Patients not engaged post-discharge rank their care in the 30th percentile.
  • 62% of medication errors were discovered if RNs conducted post-discharge follow-up
  • Hospitals committed to Patient Engagement realized a 43increase in Patient Satisfaction.
  • It’s worth remembering that it requires 90% less investment to retain current patients for return for future care than to attract new patients.

The world is changing quickly. How are you employing process & technology to fix your blind spots?

Article written by John P. Dwyer, FACHE on LinkedIn Pulse